Privacy policy
Our approach to privacy and spam
Hope for Cambodian Children Foundation, Inc (HfCC) respects your privacy. The privacy of your personal information has always been important to us at HfCC. We have adopted the the National Privacy Principles contained in the Privacy Act 1988 (Commonwealth) as well as other applicable laws and codes affecting your personal information such as the Spam Act 2003, which deals with restrictions on sending emails.
Although our policy specifically addresses HfCC and its obligations in respect of the laws of Australia, where practicable HfCC in Cambodia apply the principles and the processes set out below, subject to any requirements of local law.
A copy of the National Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.
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Collecting your information
We collect personal information when we provide our services to you, or a client requires us to collect information on their behalf. Generally, if appropriate, we will tell you why we are collecting personal information and how we plan to use it, or these things will be obvious when we collect the information.
If you are a sponsor, fundraiser or volunteer, we usually collect personal information such as your contact details, job title or position and your expertise and interests. Where relevant, we may ask you for other information. We may collect your willingly submitted contact information (such as your email address) and financial information (such as a credit card type, number, and expiration date). Contact information from these response forms is used to process donations, provide receipts and other information about HfCC to our donors. The contact information is also used to get in touch with donors when necessary in order to resolve service issues or questions.
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Collecting your information using this website
We generally only collect personal information from this website when it is provided voluntarily by you – for example, when you fill in a form to subscribe to our publications or to sponsor a child or project.
When you visit this website or download information from it, our Internet Service Provider (ISP) makes a record of your visit and records the following information:
- your Internet address;
- your domain name, if applicable; and
- the date and time of your visit to the website.
Our ISP also collects information such as the pages our users access, the documents they download, links from other sites they follow to reach our site, and the type of browser they use. However, this information is anonymous and is only used for statistical and website development purposes.
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How we use and disclose your information
We use your information to provide our services to you, and to enhance and develop our relationship with you. We may share your information with other entities directly related to HfCC and with the centre in Cambodia. This may involve sending your personal information overseas.
HfCC is bound by obligations of confidentiality and legal privilege. We will continue to treat and protect information we receive (including any personal information) in accordance with these obligations.
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How long do we keep your information?
We will keep and use your information after you have provided a donation, purchased a product or service or interacted in some other way with HfCC. How long we hold and use the information after you have ceased donating or interacting with us will depend on the type of interaction you had with HfCC and any requirements under law.
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Use of cookies
A cookie is a small message given to your web browser by our web server. The browser stores the message in a text file, and the message is then sent back to the server each time the browser requests a page from the server.
We make limited use of cookies on this website. We use cookies to measure usage sessions accurately, and to gain a clear picture of which areas of the sites attract traffic. We also use cookies to improve the functionality of our website – for example, if we provide a notice or update regarding a significant change to the law, we may use cookies to ensure that you do not receive this notice with each page you access on our website.
When cookies are used on this site, they are used to store information relating to your visit such as a unique identifier, or a value to indicate whether you have seen a web page. We use session (not permanent) cookies. They are used to distinguish your Internet browser from the thousands of other browsers. This site will not store personal information such as email addresses or other details in a cookie.
Most Internet browsers are set up to accept cookies. If you do not wish to receive cookies, you may be able to change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice whether to accept it or not.
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Links with other sites
HfCC's website contains links to other sites. Other sites may also have links to our website. In either case, we are not responsible for the content, privacy practices or business practices of any website or company except our own.
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Changes to this privacy statement
We may make changes to this policy from time to time without notice. Any changes will be reflected on this page.
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Right of access
You have a right of access to the personal information that HfCC holds about you. Requests for right of access should be addressed to our Privacy Officer (please note that a $20 administrative fee may apply once your request is authorised).
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Security
We use a variety of physical and electronic security measures, including firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use or disclosure.
The Internet is not a secure environment. If you use the Internet to send us any information, including your email address, it is sent at your own risk.
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Protecting information provided via the Internet
Our site uses security encrypted response forms when personal and financial details are requested. The security we use between your browser and our web-site is 128-bit SSL (Secure Sockets Layer) encryption. A security icon visible at the bottom of your screen eg. a padlock, confirms that your browser supports SSL security.
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Modifying Your Information
This site gives users the following options for removing their information from our database to not receive future communications or to no longer receive our service; or for changing or modifying information previously provided or cancel a credit card transaction.
E-mail info@hopeforcambodianchildren.org
or
You can send postal mail to the following address:
Hope for Cambodian Children Foundation
P.O. Box 889
Surry Hills 2010 NSW
Australia
When contacting us to change your status, be sure to include any information that would help us identify you on our lists, such as complete contact information (name, postal address, telephone number, and email address), or information about venues in which you gave us your contact information online.
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